Receive Free Shipping on orders over $89 in our Gear Shop (excludes oversized items)
Return Policy
We accept returns on eligible items within 30 days of the original purchase date. Returned items must be in like-new, resellable condition, and include all original packaging and materials. Regular-priced and sale items are eligible for return; however, clearance items are final sale and cannot be returned. Refunds will be issued to the original form of payment once the returned item has been received and inspected. In-store exchanges are available for eligible items, but online purchases cannot be exchanged and must be returned for a refund instead. Customers are responsible for return shipping costs, and original shipping fees are non-refundable. We recommend using a trackable shipping method, as we are not responsible for items lost in return transit. If an item arrives damaged or incorrect, please contact us promptly with your order information so we can assist in resolving the issue.
Frequently Asked Questions
Orders & Shipping
Where do you ship?
We currently ship online orders within the United States only. At this time, we do not offer international shipping.
How long does shipping take?
Online orders are fulfilled by our distributor and ship via ground service only. Once processed, delivery typically takes 3–5 business days, depending on your location.
What if my order is lost or arrives damaged?
If your order arrives damaged, incorrect, or appears to be lost in transit, please contact us with your order number and relevant details. We’ll work with our distributor and the carrier and do our best to help resolve the issue.
Products & Services
Do you sell complete bikes online?
No, complete bikes are available for purchase in-store only. Please visit our shop to see current models, sizing options, and availability.
Do you offer bike service and repairs?
Yes, we offer in-store bike service and repairs. Pricing and available services can be found on our Service page, or you’re welcome to contact us or stop by the shop for more details.
Customer Support
How can I contact you?
The best way to reach us is by email at neverlandbikeshop@gmail.com.
When can I expect a response?
We do our best to respond as quickly as possible. Most inquiries are answered within approximately 48 hours, excluding weekends and holidays.
